When the referral should be made?
The Academic Referral (Pittsburgh Campus) should be made when a faculty or staff member learns that a student is struggling academically; dealing with a personal issue that may interfere with academics or require coordination with instructor; or is not attending classes.
This referral should be used for non-emergency situations only. If this is an emergency or requires an immediate response, please call the Pitt Police: 412-624-2121. If the matter for which the student is being referred requires coordination among several departments, please submit a Care and Resource Support Team referral instead.
What action will be taken?
The case will be assigned to the student’s assigned academic advisor, an academic coach and/or additional student success team members. The response to the student will depend on the nature of the issue. If they are not already aware of the situation, they will gather information from the referring person, check advising notes, progress reports, and midterm grades, and in rare cases, they may do information-gathering from instructors directly. If the student would benefit from help that is coordinated among several departments, it may be directed to the Care and Resource Support Team.
If it is believed that they need to meet with the student, they will reach out to the student via email within several days.
When will the referral be closed?
If the staff assigned to the case believes there is no follow-up necessary, the case will be closed.
If the staff believe outreach is necessary, they will close the case after they have talked with the student or made several attempts to reach out to the student.