What is the purpose of this referral?
A referral to Residence Life should be made when a staff person (e.g., instructor, Academic Advisor) learns that a student is experiencing a residential issue; a social/campus connection issue; a personal issue; or is not attending classes.
This referral should be used for non-emergency situations only. If this is an emergency or requires an immediate response, please call the Pitt Police: 412-624-2121.
This referral should be used for students who live in a residence hall on the Pittsburgh Campus only.
What action will be taken?
The response to the student will depend on the nature of the issue. If the Residence Director is not already aware of the issue, they will gather additional information from the referring person (e.g., the advisor), ask a Resident Assistant to investigate the issue, and in rare cases, they may knock on the student’s door. Depending on the situation, the Residence Director will work to address the situation directly or provide the student with resources.
If the Residence Director believes outreach to student is necessary, they or a Resident Assistant will reach out to the student within two business days.
When will the referral be closed?
If the Residence Director believes there is no follow-up necessary, the case will be closed.
If the Residence Director believes outreach is necessary, they will close the case after they (or a Resident Assistant) has talked with the student or after three attempts to reach out to the student.